ShopHQ Return Policy
We want you to be 100% satisfied with your purchase. If any item received from ShopHQ does not meet your expectations, then return the item within 30 days from the date you receive your package for a refund. Items returned 31-40 days from receipt of package may qualify for a ShopHQ account credit. Items returned 41+ days from receipt of package will be sent back and incur a charge of $9.99 for the shipping. Your original shipping and handling fees are non-refundable.
Returns Made Easy
If you are not completely satisfied with your purchase, we have made it easy for you to return the item. We have partnered with Happy Returns to offer two convenient ways to return your item and receive a quick refund. For most items, you may select from thousands of Return Bar locations, including The UPS Store, Ulta Beauty, Staples, and Petco. For other items, or if you simply prefer, we make it easy for you to print a Return Shipping Label to return the item via UPS.
A Return Shipping Fee of $9.99 will be charged to the original method of payment used on the purchase if using a Return Bar location or printing a Return Shipping Label.
Place an order to enroll in our VIP program and earn 5% Cash Back, Free Shipping Rebates, and Free Return Shipping Rebates on all ShopHQ orders! Click here to learn more.
Use a Return Bar Location
When you want your refund immediately:
- Start your return here and select a Return Bar location if the item qualifies. Ineligible items will not display in the Happy Returns portal. You will receive a QR code and additional instructions. No box or label is needed!
- Most Jewelry, Watches, Apparel, Accessories, and Christopher & Banks items under $500 qualify for the Return Bar option.
- Your refund will be initiated immediately upon acceptance at a Return Bar.
Print a Return Shipping Label
When your item doesn't qualify for the Return Bar option or if you prefer to ship the item:
- Start your return here and print a UPS Return Shipping Label.
- Box up your items in the original packaging, affix the Return Shipping Label, and ship the package back to us. You can take it to a UPS location or schedule a pickup.
Checking the Status of a Return
If you return an item using the Return Bar or Return Shipping Label options, you will receive email updates when the return is started, when it is approved, and when it is completed. In the Return Started email, click the "See return details" button to view the status of your return. You may also visit the Return Status page in the Happy Returns portal by starting here.
Once your return has been completely processed by our team, you will receive a confirmation email letting you know that we have processed your return along with the amount you have been refunded.
To check the status of a return on ShopHQ.com, sign into your account and click the drop down menu by your name at the top of the page and select "Order History". If we received and processed your return, your order will show that your return has been completed.
- The "status" of the item you returned will no longer state that it is "shipped" and rather that item was "returned" and the date the refund was processed for your return.
You may also call Customer Service at 1-800-676-5523 between 8am-9pm CST Monday through Friday or between 9am-5pm Saturdays. Choose "1" for Manage Orders, then "3" for Return Status. If we received your most recent return and have completed processing, you will hear this return first. You can then choose to hear a list of orders, look-up by order number, or look-up by item number.
Important Information About Returns
Refunds will be issued to the original method of payment used on the purchase. If items are received outside our return policy, ShopHQ may issue an account credit or send the item back to you at your expense of $9.99. Refunds to credit cards are applied immediately upon processing but may not appear on your billing statement for up to two billing cycles.
Original shipping and handling charges are not refundable.
Please allow 10 days for your return to be delivered, processed, and refunded. If you have not received a refund to your credit card after 15 days, please contact ShopHQ Customer Service at 1-800-676-5523 between 8am-9pm CST Monday through Friday and 9am-5pm CST Saturday.
Please note that certain items are sold “as is” or “final sale” except where prohibited by law. Such items cannot be returned or exchanged. When applicable, this will be specified at the time of sale.
ShopHQ will not issue refunds, credit, or allow exchanges for items that have been altered or damaged.
